Lehi Fiber Network

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Lehi City is in the process of building a fiber-optic broadband network to provide high-speed Internet services to its community. After completing a Fiber Feasibility Study (see the study under the documents tab), Lehi City engaged in a competitive process to hire a company to design, construct, and operate a fiber network. This page will provide information and updates through the duration of the project.


Lehi City is in the process of building a fiber-optic broadband network to provide high-speed Internet services to its community. After completing a Fiber Feasibility Study (see the study under the documents tab), Lehi City engaged in a competitive process to hire a company to design, construct, and operate a fiber network. This page will provide information and updates through the duration of the project.


Ask a Question

Ask a question about the project. You may submit a question here or call Staff using the contact information above. Questions and answers will be posted to the site.  

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    How much of the existing city conduit has the capacity to accommodate more than one provider? How many providers can be accommodated in the new conduit to be installed under the Strata contract?

    ChukarCC asked 1 day ago

    The existing conduit has the capacity to accommodate more than one provider. The fiber project will use existing conduit and may have to install some new conduit, all of which will be able to accommodate multiple providers.

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    Will the speeds offered be both the same for upload and download? I notice the Strata website has 1 Gbps download and 500 Mbps upload. I'm hoping we get better rates and have both 1 Gbps upload and download. Is Strata going to try and push their $4.99 a month "Managed WiFi" along with this city service? Prices should be more than competitive with other providers. We're using city funds to build this why aren't we getting a better price with this service? I notice the current Strata prices are $80 for 1 Gb down 500 Mb up. Google fiber offers 1 Gb down/up for only $70 just a few cities over, they also even offer 2 Gbps down/up for $100. I don't want comcast's monopolistic prices playing into our rates.

    Rick asked 21 days ago

    The fiber network will have capacity for symmetrical and asymmetrical download and upload speeds. Specific service pricing and speed options for the network in our city have not yet been defined. Those will become more clear as the network is designed/built and we identify ISPs. 

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    Thanks for answering my questions about the Strata contract. Can you also provide some clarification? Let's assume I live on 300 W and that the city will tear up my street to install fiber. Will the infrastructure allow for additional fiber providers to install their own fiber without having to tear up the street again? If not, then why not? And if not, then the city has created a city-owned monopoly. There will be a large financial barrier to competition by making any other provider dig up the streets once again to install their fiber so they can enter the market. Yes, the residents of Lehi will have access to fiber, but only through the city monopoly. The city could conceivably raise fiber rates to cover shortfalls in other areas of the city budget. Or not upgrade equipment to save money. Or perhaps mismanage the system such that it is a drain on city resources. Absent competition from other providers, what incentive does the city have provide a good service? If there is no competition, then all we have done is replaced the current monopoly that some providers have in the city with a city-back monopoly, apparently at taxpayer expense. What safeguards are in place to prevent this scenario?

    ChukarCC asked 9 days ago

    The City already allows fiber companies to lease city conduit where it exists and it is capable of accommodating more than one provider. Unfortunately there has been little interest from other fiber providers.

    The revenue the City receives from the fiber network will go into a specific fund that can only be used for fiber. The revenues will first go towards the bond payment and then maintenance and upgrade costs. Similar to our Power Department, high-quality service and affordability will be a priority for the fiber network.

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    What are the details of the contract with Strata? Is it exclusive with Strata, or can other fiber providers use the same pipe laid by Strata to run their own fiber? If other fiber providers cannot use the same infrastructure, then you will have created a Strata monopoly with a large to entry by another provider. Strata would then have little incentive to improve their service and minimize cost. Is the contract written to prevent this? Note that I am talking about fiber providers here, not ISPs. Having multiple ISPs to choose from is of limited benefit if they are all forced to go through the same fiber provider. Additionally, what safeguards are in place to protect the taxpayer investment should Strata be unable to complete the project or otherwise go under and close shop?

    ChukarCC asked 13 days ago

    The new fiber network infrastructure will be owned by the City. STRATA will be the exclusive network operator for a set term and multiple ISPs will provide service on the network. However, that does not prevent other fiber providers from also building throughout the city. Just like how we have other existing providers, more are also welcome to build per franchise agreements with the City. The contract includes details regarding the contract term and possible renewals as well as terms to address any issues that may arise.

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    Many ISP's lie about whether they provide broadband service to a given area. At my own address, for instance, CenturyLink claims to provide service but refuses to give more than 750KB upload speed making their service worthless to me and effectively meaning Comcast has a monopoly in my area. What is to prevent them from engaging in the same lies to prevent competition on your network?

    cdaragorn asked 17 days ago

    Lehi City will establish speed and package standards which ISPs will be required to adhere to.  Each ISP will price the standardized services uniquely, but will use the same fiber infrastructure to deliver services to subscribers. The city will have the ability to verify the network’s performance to equipment installed in the customer’s home or business.  We plan to have several ISP partners on the network.  If a consumer is dissatisfied with the customer service, pricing, or reliability of their selected provider, it will be very convenient to deactivate service with the existing provider and initiate service with one of the other participating ISPs.

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    When do you project having ISPs available, and do I understand correctly that we'll have the chance to select any ISP with which you have contracted?

    klp24 asked 20 days ago

    ISPs will be ready to go in time for residents to utilize the service. Yes, you will be able to select any of the available ISPs.

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    When will the phasing be developed or shared? We are currently in an area where the only internet we have is century Link where the speeds are measured in kilobytes or satellite with limited use and intense throttling...

    JPJ asked 17 days ago

    The construction phasing will be determined in the upcoming months during the design phase.

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    Will this be available to the Cold Spring ranch development?

    NotNicholas asked 20 days ago

    We plan to bring service to all of Lehi. However, it is unclear at this point if we will be able to make it available to Traverse Mountain residents due to the existing easement.

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    Will the fiber network be turned on only after the whole installation. Is complete or will it be turned on in segments as it laid down? How long should residents expect to wait before seeing fiber ISPs start to use the network?

    Tanner asked 21 days ago

    The network will be built in phases and will be available to residents after their area is completed. We expect residents to start connecting by Spring 2023.

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    Is there a map of the coverage area or will it cover all homes within the boundary?

    Jeff A asked 21 days ago

    We plan to bring service to all of Lehi. However, it is unclear at this point if we will be able to make it available to Traverse Mountain residents due to the existing easement.

Page last updated: 29 December 2021, 09:25